Our Contact Details
Name: Sol6 Limited (“the Company” and / or “We”)
Address: 22 Wycombe End, Beaconsfield HP9 1NB
Phone: 0333 577 2600
E-mail: [email protected]
The Type of Personal Information We Collect
The Company currently collects and processes the following information:
- Personal identifiers / CRM data: your name, job title and contact details including but not limited to address, email address and telephone number(s);
- Content & correspondence data: records of contact and correspondence with you;
- Comms data: including your IP address, browser, operating system, or device you use to access our website or support portals.
How We Obtain the Personal Information and Why We Have It
We collect personal information in a variety of ways. Most of the personal information we collect and process is provided to us directly by you. By way of example, this may be when you log a support call, make a sales enquiry or when you place an order for one of the goods and / or services that we offer.
Information is also collected through website cookies, correspondence with you, online forms and event registrations.
In some cases, we collect personal information about you from third parties, such as from our service partners, lead generation companies and marketing organisers. We may also collect personal information from publicly available databases and sources, such as LinkedIn.
We use the information in order to offer and to provide goods and / or services to you and / or to your employer organisation.
We may share information with third parties:
- when it is necessary in order to provide the relevant goods or services (for example providing your name and address to a courier company delivering IT equipment you have ordered from us);
- where required by law;
- where it is necessary to administer a working relationship with you; or
- where we have another legitimate reason for doing so.
We will require third parties to respect the security of your personal information and to comply with the relevant legislation.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing personal information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the Company at: [email protected];
(b) We have a contractual obligation;
(c) We have a legal obligation;
(d) We need it to perform a public task;
(e) We have a legitimate interest.
How We Store and Retain Your Personal Information
We are committed to ensuring that your information is securely stored. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold and store. Information will not be transferred and/or stored outside the European Economic Area.
We keep personal information for varying periods depending on the nature of the processing activity to which it relates. At the end of the appropriate retention period, data is then deleted securely in accordance with best practice. We may retain your personal information for a short time beyond the specified retention period to allow for information to be reviewed and any disposal to take place.
We also retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will endeavour to respond to you within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Please contact us at [email protected] if you wish to make a request.
Questions, Concerns and How to Complain
If you have any questions or concerns about our use of your personal information, you can make a complaint to us at: [email protected]. Alternatively, you can write to us:
Attn. Directors
Sol6 Ltd
22 Wycombe End
Beaconsfield,
HP9 1NB.
You can also complain to the Information Commissioner’s Office (“ICO”) if you are unhappy with how we have used your data. The ICO’s address and contact details are as follows:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Updates to this Privacy Notice
From time to time, we may update this Privacy Notice in response to changing legal, technical or business developments. When we update our notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the end of this Privacy Notice.
Last updated: 11 August 2023
Version: 2.2